Our Commitment
At Ju Kole and Ayiti Flavor, we take great pride in the quality of our food and service. If you are not satisfied with your order, we want to make it right.
Eligibility for Refunds
Refunds may be issued in the following situations:
- Order not received: If your order was paid for but never delivered and we cannot confirm delivery, you are eligible for a full refund.
- Incorrect order: If you received items significantly different from what you ordered, you may be eligible for a partial or full refund.
- Quality issues: If your food arrived in an unsatisfactory condition (e.g., spoiled, damaged), please contact us within 2 hours of delivery with a photo, and we will assess your claim.
- Business cancellation: If we cancel your order for any reason on our end, you will receive a full refund.
Non-Refundable Situations
- Change of mind after the order cutoff time has passed.
- Cancellations requested less than 12 hours before the scheduled delivery or pickup.
- No-shows for pickup orders.
- Dissatisfaction due to personal taste preferences when the order was prepared correctly.
- Delays caused by incorrect or incomplete delivery addresses.
How to Request a Refund
- Contact us via WhatsApp at (516) 309-5359 as soon as possible.
- Provide your name, order details, and a brief description of the issue.
- If applicable, include a photo showing the quality issue or incorrect item.
- We will review your request within 24–48 hours and respond with our decision.
Refund Processing
- Approved refunds will be returned via the same payment method used (Zelle).
- Refunds are typically processed within 3–5 business days of approval.
- In some cases, we may offer a store credit or replacement order instead of a monetary refund.